Privacy policy

What we collect (including the /book form)

Important note about the website: thecanman.au is a custom website for enquiries and bookings. There is no e-commerce, no shopping cart, and no payment processing through the website. If a deposit or invoice is required, payment is handled offline (for example via invoice/bank transfer or another method we arrange with you). The /book form submission is sent to us as an email to brent@thecanman.com.au, and your email address is used as the reply-to address so we can respond.

Depending on which path you choose on /book (event booking, regular workplace coffee run, or "something else"), we may collect:

Details collected on all paths

• Name
• Organisation/event name and/or business name
• Phone number
• Email address
• Free-text notes you choose to add

If you select "Event booking"

• Event date(s)
• Start time and finish time
• Location/address
• Expected attendance
• Type of event
• Whether there is a level spot for the ute and trailer
• Tap availability

If you select "Regular workplace coffee run"

• Site address
• Approximate staff count
• Preferred day(s)
• Preferred time window
• Whether the booking is one-off or ongoing

We may also collect technical information when you use our site (see Cookies and analytics below), such as IP address, device information, browser type and pages visited.

What we do with it (why we collect and how we use it)

We collect and use personal information in plain terms to:

• respond to your enquiry and communicate with you
• prepare quotes and confirm bookings
• plan, schedule and deliver our mobile coffee service (including logistics and site access requirements)
• administer accounts, deposits (if applicable), invoicing, receipts and payment follow-ups
• keep business records for accounting, tax, insurance and legal compliance
• improve our website and customer experience
• send marketing messages only if you opt in (and you can opt out at any time)

If you don't provide the information we reasonably need, we may not be able to quote, schedule or confirm your booking.

Who we share it with (and overseas disclosures)

We do not sell or rent your personal information.

We may disclose personal information to:

• our staff and contractors who help manage bookings and deliver services
• website and form providers (to run the site and send form submissions)
• email service/hosting providers (so we can receive and respond to enquiries)
• analytics providers (if used) to understand website traffic and improve the site
• professional advisers such as accountants, lawyers and insurers
• regulators, law enforcement or other parties where required or authorised by law

Overseas disclosures: Some of the service providers we use for website hosting, email, forms or analytics may store or process data on servers located outside Australia. Where we do this, we take reasonable steps to ensure the recipient handles personal information in a way that is consistent with the APPs (or as otherwise permitted by law).

Cookies and analytics

If we use cookies and analytics tools, they help us understand how people use the site and what's working (for example, page visits and basic device/browser information). You can usually block or delete cookies in your browser settings. If you do, parts of the site (including forms) may not work properly.

Marketing consent

If you opt in to receive marketing (for example, updates about availability, new locations or promotions), we'll send messages to the contact details you provide. You can opt out any time by using the unsubscribe link (where included) or by emailing brent@thecanman.com.au.

Storage, security and retention

We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

No internet transmission is completely secure. If a notifiable data breach occurs, we will comply with our obligations under the Privacy Act.

Retention: We keep enquiry and booking records only as long as needed to manage your enquiry/booking, then for the period required for accounting, tax, insurance and other legal purposes, and then we take reasonable steps to securely delete or de-identify the information.

Access, correction and complaints

You can request access to the personal information we hold about you and ask us to correct it if it's inaccurate, out of date, incomplete, irrelevant or misleading.

To request access/correction, or to make a privacy complaint, contact:

• Email: brent@thecanman.com.au
• Phone: 0494 000 412

Please include your name, the best contact number, and a clear summary of your request or concern. We may ask you to verify your identity before we action access or correction requests. We'll respond within a reasonable time.

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992

Questions

If you have any questions about this Privacy Policy, contact Can Man Coffee at brent@thecanman.com.au or 0494 000 412.